Terms & Policies

General Business Terms & Policies:

We enjoy our work and have fun creating and we want you to do the same!

All design projects are subject to 50% of the estimated total paid up front, if the total is $100 or more, before any work can begin. No exceptions. If you are ordering printing of any kind, 100% of the estimated is due up front before any work can begin. No exceptions. Additionally, when ordering printing, you must sign the "Print Approval" form. If you do not sign off on your printing, you are 100% responsible for errors or mistakes that get printed.

Prices valid for 30 days from date on your quote. The fees quoted are for the original job description as presented by the Client. Any subsequent changes, whether made orally or in writing, may result in additional charges. The accompanying quote is a good faith estimate of the time and expenses Helix Creative anticipates. The Client understands and agrees that Helix Creative will bill for actual time and expenses incurred, which may be greater than that which was quoted. By submitting your deposit, you are acknowledging that you’ve read, understand and agree to the terms of design with no exceptions.

Any gift-certificate or credit to your account is valid for 1-year from date of issue. If you do not utilize your credit it will be waived.

Rush orders (any job to be completed in 48-hours or less) of design and/or printing are subject to additional charges. Additionally, Helix Creative, LLC is not responsible for errors or mistakes due to the nature of rush projects. Please proof carefully.

Read your proof carefully. Review all names, addresses, phone numbers, websites, and other important information. Helix Creative is not responsible for errors found after the artwork has been approved; accuracy of the information is the Client's responsibility. Refunds or discounts will not be given due to errors found on Client-approved artwork.

Due to differences in monitor and printer calibration, the color of the printed piece may vary from what you see on screen or what prints on your printer. If you are concerned, please let us know so that we can make arrangements for you to see a press proof before printing.

Any overdue invoice will be billed with an additional 1.5% interest monthly (18% annually) to your account. Any legal assistance provided and billed to Helix Creative, LLC to assist in acquiring overdue accounts is the full responsibility of the account holder. All fees rendered pertaining to your account will be billed back to the client.

We do not archive files of your jobs once your project has been completed. If you need edits to projects that have been complicated or copies of previous jobs, they are subject to additional charges. If you would like Helix Creative to store your files, they are subject to storage fees.

Helix Creative, LLC has entered into and agrees to abide by the Copyright Restrictions and Agreements with our vendors of photography and typefaces that do not allow us to distribute raw, working or layered files in the formats of (PSD, AI, EPS, SVG, etc). These files are the sole property of Helix Creative, LLC and are not distributed in any form unless prior agreements and/or arrangements have been made.

Helix Creative has permission to use your work in promotional material and advertisements in traditional media such as; advertisements, website, etc. and and any social media outlets such as; Facebook, Twitter, YouTube, etc

We DO NOT accept credit card payments over $1,000.

Graphic Design:

Our Designs and Layouts are an investment of our time and talent. All designs and layouts are subject to strict copyright laws and may not be reproduced, in part or in whole, or utilized outside the stated intended use without express written permission. That means you are unauthorized to order, for example, a business card print and upon receiving the proof, use it for anything such as an ad in the local newspaper, a Facebook graphic, an email signature, etc. When our designs are used for unintended purposes, it puts our reputation for great design at risk of being printed or used in an unfashionable way. This falls under the "One-Time-Use" AIGA Copyright Law for Graphic Artists.

You agree never to share any of Helix Creative's concepts, art, or work with outside designers, businesses, or agencies. This includes, but is not limited to, design concepts, sketches, electronic proofs, and photography.

If you have any questions about Copyright Laws for a Graphic Design Agency, please visit: http://www.aiga.org/copyright-basics-for-graphic-designers/

Website Design:

Our online website project planner must be filled out before any work is started.

A website proposal must be signed before any work is started.

Fifty percent (50%) of the proposed cost is due before any work is started.

Any website, unless arranged prior, that takes more than 30-days from start to finish to complete is subject to additional charges.

Helix Creative, LLC is a reseller of Domains (GoDaddy) and Hosting. We have a standard $15 per year Domain registration fee and $150 per year hosting fee. Helix Creative, LLC is NOT responsible for loss of profits or damages in the event that your website is ever offline for any reason. Helix Creative, LLC has no control over these services. If you have any questions about Domains or Hosting, please refer to this document: https://www.godaddy.com/legal-agreements.aspx?ci=20802

Domains are never "owned" by the customer. They are simply registered via a 3rd party each year such as GoDaddy, One and One, Register.com, etc. You MUST re-register your domain each year before it expires. If Helix Creative, LLC purchases, on your behalf, a domain name (url) you MUST pay for the re-registration of that Domain 30-days before it expires each year. If your domain expires, you are subject to a $100 re-activation fee.

Vinyl Prints and Signage:

If an account is more than 30-days past due, Helix Creative or any third-party company, has the right to repossess your sign, in part or whole, with any means necessary. Upon completing your payment you may reclaim your sign, but with additional charges for re-claiming your sign.

If Helix Creative is instructed to install a sign or vinyl graphics, we are not liable for any damages caused by weather-related conditions (i.e. rain, hail, winds, etc). Responsibility should be covered under the building owner's insurance policy.

Stock Photography:

If you have purchased stock photos from iStockPhoto, please read the following licensing agreement: http://www.istockphoto.com/help/licenses and adhere to their terms.

If you have purchased stock photos from Dollar Photo Club, please read the following licensing agreement: http://www.dollarphotoclub.com/Info/Legal and adhere to their terms.

Helix Creative is not liable for any photos or design elements provided by clients. Please be sure to have permission before submitting any elements or photography to use in your design.

Commercial Typefaces & Fonts:

If you have purchased fonts from Fonts.com, please read the following licensing agreement: http://www.fonts.com/info/legal and adhere to their terms.